Some FAQ.
Q. How many horses can you move?
A. We can carry 2 horses on our 2008 Marlborough built horse box
Q. Can you take passengers?
A. We can carry up to 4 passengers
Q. How can I pay?
A. Unless we agree at time of quote, we require cleared funds prior to date of horse move.
Q. Can we take any tack with our horses?
A. We have room for some tack, we have 2 saddle racks and a bridle rack, and the Luton can store rugs, bags, clothing etc.
Q. What size horses can you carry?
A. We have carried 2 18hh T/B comfortably
Q. Can you move my mare & foal?
A. Yes the partition is moved to the storage position to open up a very large mare and foal stall, the box is fully lined with rubber padding.
Q. At the show can you help?
A. Donna ran an International show jumping yard for 8 years and is a qualified vet nurse, she can help you in all aspects of horse preparation and horse care, if required can also help with warm ups offering her vast experience of knowledge.
Q. How much do you charge?
A. We charge £1.00 per mile this includes 1 driver and groom (when requested or required), charged from our base in Newbury via collection/delivery/show/vet/Ferrier whichever applies and back to base. We calculate mileage using tomtom. We charge £15 per hour waiting time after the 1st hour.
Q. Do you share loads?
A. Only when both parties are happy to do so, our service primarily is a personal and individual one, tailor made for each customer depending on their requirements.
Q. My daughter is going to pony club but we will not be there when you arrive?
A. As we have done for others we are happy to book your horse and daughter in with the stable staff, fill out the registration documents on your behalf and ensure everything is organized before we leave.
Q. What can you do to help us at shows?
A. We can groom for you, groom, tack up, stud etc.
Q. Why do you charge waiting time?
A. We charge waiting time only after the 1st hour, this is because our vehicle and staff stay with you to help and offer a safe place for your horse.
Q. Do you have a valid Authorisation Certificate which entitles you to transport horses?
A. Yes we are a fully authorised horse transporter. Our Animal Transporter Authorisation number is UK/READI/T2/00030707. This is a United Kingdom Animal Transporter Authorisation for Type 2 Authorisations (valid for journeys up to and over 12 hours).
Q. What about the Low Emission Zone (LEZ) in London?
A. We are fully compliant with the Low Emission Zone (LEZ)
Q. Do you transport internationally?
A.YES and we are happy to organize or help with any paperwork requirements.
Q. What about horsebox hygiene?
A. After each use we thoroughly clean and disinfect the vehicle with Virkon S to safe guard your horses from any form of cross contamination.
14. Will you be able to access my yard?
A. Our two horse horsebox is very maneuverable so can access the smallest and more difficult to reach places.
Q. How is my horse monitored during the journey?
A. The horse area is clearly visible from the cab so your horse is monitored constantly throughout the journey. We closely monitor hay and water intake. We prefer to carry some of the water that your horse is used to. We find that horses in transit are much more likely to drink properly when they are offered familiar water.
Q. How long have you been transporting horses?
A. We have been transporting horses between us for over 30 years. Chris has been transporting horses locally, nationally and internationally for over 19 years, Donna has been driving horses Locally, Nationally and Internationally for over 12 years.
Q. Is the driver/groom a rider?
A. Yes, Donna competed in eventing at 1 star level, then started working as a Groom and progressed to yard manager for an international 5 star show jumping yard. Chris is a happy hacker lol with a fantastic love and knowledge and understanding of all horses and horses love him .
Q. Can I travel in the horsebox too?
A. Yes, we encourage owners to accompany the driver and groom. Seating is available for four, in addition to the driver.
Q. Do you do 24 hour emergency call out?
A. Yes, we are available 24/7 to provide for those last minute moves or emergency visits to the vets. We carry on board an equine first aid kit and human first aid kit to cover all eventualities. We also work on a 24/7 basis for ESS, the horsebox and horse trailer breakdown service.
Q. How long in advance do I need to book?
A. We offer a 24 hour emergency call out service, however for normal transport we recommend booking as early as possible in advance to ensure you get the date and time that suits you best.
Q. What information do you need when making a booking?
A. We need your name, address, phone numbers, horse name, size, age, description, and full postal address of the pick-up and drop off points.
Q. Is my horse meant to travel with his/her passport?
A. A new EU regulation requires that passports must accompany horses when they travel.
Q. Can my horses bits and bobs travel with him?
A. Yes, rugs, bridles, saddles and any other tack and feed bins can be transported with your horse.
Q. How do horses find travelling facing backwards?
A. The horses travel well rear facing and according to Veterinary Record research (1996) it decreases stress and lowers heart rates; consequently the horse's performance on arrival is less likely to be compromised.
Q. What do I need to do to prepare for transporting my horse?
A. Your horse should be ready for loading at the time which you arrange for the horsebox to arrive. Your tack/gear should be ready for loading, a hay net with your horses usual hay/haylage. We can supply this should you prefer. Put the travel boots, tail bandage on your horse when the horsebox arrives if you want your horse to travel in them. Have your horses passport present to travel with your horse.
Q. Should I put travel boots on my horse for transportation?
A. This is entirely up to you. If your horse is unaccustomed to the travelling gear, it is well worth practicing putting them on your horse, several times well in advance of the date of travel.
Q. Can I borrow/hire travelling boots from you?
A. Yes, we have travelling boots and bandages, tail guards, over reach boots, head collars, lead ropes, hay nets, all available for use by our customers.
Q. I haven't been to a show before can you help?
A. Yes, we are happy to help with tacking up and acting as groom for you at the event should you wish as well as keep an eye on your horse whilst you go and check out the competition!. Both Donna and Chris will be happy to guide you in the right direction to help keep you calm J
